While Energy billing generally has several complexities, it is largely divided into two broad products - LT Billing and HT Billing. LT consumer billing is generally simple with few tariffs and less parameters to calculate the billing. HT billing has several tariffs and many parameters to calculate the usage based on the type of consumer, rate plans, time of day usage, power factor, and demand based rating, and other parameters.
The rates and parameters vary with geographic and jurisdictional boundaries. They are driven by market conditions in a non-regulated environment and by Government policies in a regulated environment. It is critical for the Energy companies to have a billing system that can rapidly respond to changes in products, rates, and parameters.
With wind, solar and other energy sources generated at consumer locations, there is a need for reverse billing the customers to credit and/or pay the customers for the customer generated energy.
Cadebill is a billing platform that allows definition of Energy sector billing with dynamic user definable data and rules. This flexible platform allows rapid creation or modification of products, tariffs, parameters and other rules, without any application or programming changes. This results in rapid deployment, modifications, with minimal effort, time and cost.
Billing and Energy auditing accuracy is directly dependent on the ability to read the energy meter readings. Energy meters and methods are diverse, from predominantly manual or semi-automated readings to fully automated readings with the use of modems, internet and radio-frequencies. Cadebill provides unlimited sources of meter reading input. It is a template mechanism which an allows end-customer to dynamically setup and configure a meter reading feed.
In an organization, a consumer may be served by hierarchy of departments. From an organizational perspective, it is important to analyze the number of consumers, consumer usage, projected revenue, billing, collections, and delinquencies for each hierarchical level for a billing cycle, for a date range and historically.
Cadebill Revenue and Usage analysis provides unlimited capability to perform data analysis functions with the available metered and billing data.
Customer centers provide customer service and act as collection center. Customer centers are critical for all data input to the system.
Cadebill user interface(a web and/or windows based interface)provides all the necessary tools for customer center staff to perform functions such as: Consumer Billing collections, Consumer enrollment/disconnections, Consumer complaints resolution, tariff setup or modifications, and any other functions required for complete management of a consumer.
Customer self care system and internet payment based system is a default industry standard in any industry today. Best customer satisfaction and least administrative cost to the energy companies are achieved through a secure internet based Customer self service system. With internet, customers can view their current bill, past bills, detailed itemized charges for each bill, energy meters, usage by meters, compare their historical usage, history of payments, financial ledger, and any information available within the central database. Web-Cadebill provides the full functionality needed for this section.
Online payment methods will allow customers to pay their bill with variety of payment mechanisms such as credit cards and direct debit from bank account. Automated payment setup will allow automated debit from the bank account or credit cards on the due date without customer interaction. e-Cadebill provides full capability of e-Commerce capabilities.
Online complaints, outage, and application facility will provide a mechanism for customers to lodge complaints, report outage, and request changes and additions to services. Each customer request will be assigned a ticked tracked through Business Process Automation (BPM)/Workflow techniques. This ensures that all customer tickets are tracked and serviced without any failure. The Cadebill/Ganges BPM engine provides full functionality for automated process management.
Integrated Interactive Voice Response (IVR) systems allow customers to get essential services through telephone lines. Customers may get the information on their account, pay bills, and connect to CSRs with Cadebill IVRS system.
Energy auditing is a major function in all energy companies to prevent leakage, fraud, and theft of power. It is vital to the survival of energy firms. Cadebill energy auditing fills a vital role in making such analysis.
In order to effectively do an energy audit in an area, it is necessary to track the input and output of energy with accurate mapping of the layout electric network. All input and output meters are tracked and their meter feeds are tracked. Every consumer (output) meter is tied to a distribution (input) meter. During power outages a temporary redirect is done with different distribution points. All distribution (input) points are tracked in a hierarchical fashion, so that power leakage between the distribution points can be tracked. For an accurate auditing, it is important also to track such temporary redirects. The Cadebill provisioning module allows for such definition of Electric network, and allows tracking of the power grids by date ranges.
Energy Distribution and auditing Reports that detail input/output by distribution points over a range of dates will provide complete analysis and auditing of energy across any part of electric network.
Cadebill is a flexible development platform. Cadebill provides open APIs and interfaces to integrate with other open systems, such as Geographical Information Systems (GIS). Web Services, Database and Operating System APIs are available for easy integration.
Multiple layers of security with auditing provide tight security across all levels.
An intuitive Web based and Windows user interface allows simple end user navigation across the entire system. A large number of reports are available with Cadebill. Additional reports can be easily built with any reporting tool by the end users.
Consistent top service quality differentiates the leader from the crowd. Constant monitoring of the quality and the volume quantity indicates the underlying pulse of the service provided, customer satisfaction and company health. Continuous monitoring of quality and quantity of all services and taking a proactive approach in resolving any issues is the secret of any successful business. The Cadebill Service analysis module continuously monitors the quality and quantity, performs analytical processing (OLAP) and provides the Business Intelligence (BI) to compute the Service Level Agreements (SLA) provided to the customer and received from the vendors. Several qualities that are calculated as part of CDR processing include: ASR, ABR, ALOC, PDD, Jitter, Latency etc.
Cadebill provides integration with third party call testing equipment to provide automated testing for the quality of the calls. The quality is used as an input for routing decisions.
Analyzing the revenue, cost of the revenue, profitability, and performance by products, company divisions, line of business and other dimensions on a daily basis or on a historical basis is an important aspect in managing a telecom business. Cadebill financial analysis module provides the Business Intelligence (BI) into the fiscal condition of every segment of the telecom business. In an interconnect environment, financial exposure between partners is a key measure for risk mitigation. Cadebill continuously evaluates the financial exposure with the partners.
A telecom operation has several back office processes and tasks. Different teams and systems have to work together in a collaborative manner to accomplish a series of tasks. This may be customer trouble tickets, manual provisioning, and working with external vendors and partners. The Cadebill eTask module provides a process oriented workflow to manage every task to a full completion. eTask is a comprehensive software platform to create and manage tasks, workflow processes, forms and fields, and for integration with other systems.
Cadebill Scheduler is a back office job scheduler and job executor. With this module, a variety of recurring automated programmatic actions are continuously executed round the clock with no supervision. Scheduler is also a monitoring tool and generates alarms and notifications on the various sub sections of the entire system.