Cadebill > Solutions > Energy
Energy Billing
While the Energy billing generally has several complexities, it is largely divided
into two broad products - LT Billing and HT Billing. LT consumer billing is generally
simple with few tariffs and less parameters to calculate the billing. HT billing
has several tariffs and many parameters to calculate the usage based on the type
of consumer, rate plans, time of day usage, power factor, and demand based rating,
and other parameters.
The rates and parameters vary with geographic and jurisdictional boundaries, are
driven by market conditions in a non-regulated environment; by Government policies
in a regulated environment. It is critical for the Energy companies need a billing
system that can rapidly respond to changes in products, rates, parameters.
With the wind, solar and other energy sources generated at the consumer locations,
there is a need for reverse billing the customers to credit and/or pay the customers
for the customer generated energy.
Cadebill is billing platform that allow definition of Energy sector billing in a
dynamic user definable data and rules. This flexible platform allows rapid creation
or modification of products, tariffs, parameters and other rules, without any application
or programming changes. This results in rapid deployment, modifications, with minimal
effort, time and cost.
Meter Reading Feeds
Billing and Energy auditing accuracy is directly dependent on the ability to read
the energy meter readings. Energy meters and methods of the meeting are diverse
predominantly manual or semi-automated readings to fully automated readings with
the use of modems, internet and radio-frequencies. Cadebill provides unlimited sources
of input of meter reading. It is a template mechanism allows end-customer to dynamically
setup and configure a meter reading feed.
Energy Consumption and Revenue Analysis
In an organization, a consumer may be served by hierarchy of departments in an organization.
From an organizational perspective, it is important to analyze the number of consumers,
consumer usage, projected revenue, billing, collections, delinquencies for each
hierarchical level for a billing cycle, for a date range and historically.
Cadebill Revenue and Usage analysis provides unlimited capability to perform data
analysis functions with the available metered and billing data.
Customer Centers / Collection Centers
Customer centers provide customer service and act as collection center. Customer
centers are critical for all data input to the system.
Cadebill user interface a web and/or windows based interface provides all the necessary
tools for customer center staff for several functions: Consumer Billing collections,
Consumer enrollment/disconnections, Consumer complaints resolution, tariff setup
or modifications, and any other functions required for complete management of a
consumer.
Customer Self Care
Customer self care system and internet payment based system is a default industry
standard in any industry today. Best customer satisfaction and least administrative
cost to the energy companies are achieved through a secure internet based Customer
self service systems. With internet, customers can view the current bill, past bills,
detailed itemized charges for each bill, energy meters, usage by meters, compare
their historical usage, history of payments, financial ledger, and any information
available within the central database. Web-Cadebill provides the full functionality
needed for this section.
Online payment methods will allow customer to pay their bill with variety of payment
mechanisms such as credit cards, direct debit from bank account. Automated payment
setup will allow automated debit from the bank account or credit cards on the due
date without customer instructions. e-Cadebill provides full capability of e-Commerce
capabilities.
Online complaints, outage, application facility will provide a mechanism for customers
to lodge complaints, report outage, and to request for change/add new service. Each
customer request will be assigned a ticked tracked through Business Process Automation
(BPM)/Workflow techniques. This makes sure that all customer tickets are tracked,
serviced without any failure. Cadebill/Ganges BPM engine provides the full functionality
for automated process management.
Integrated Interactive Voice Response (IVR) systems allow customers to get essential
services through telephone lines. Customers may get the information on their account,
pay bills, and connect to CSRs with Cadebill IVRS system.
Energy Auditing
Energy auditing is a major function in all energy companies to prevent leakage,
fraud, theft of power. It is vital to the survival of energy firms. Cadebill energy
auditing provides a vital role in making such analysis.
In order to effectively to do an energy audit in an area, it is required to track
the input and output of energy with accurate mapping of the layout electric network.
All input and output meters are tracked and their meter feeds are tracked. Every
consumer (output) meter is tied to a distribution (input) meter. During power outages
a temporary redirect with different distribution points. All distribution (input)
points are tracked in a hierarchical fashion, so that power leakage between the
distribution points can be tracked. For an accurate auditing, it is important also
to track such temporary redirects. Cadebill provisioning module allows for such
definition of Electric network, and allows tracking of the power grids by date ranges.
Energy Distribution and auditing Reports that detail input/output by distribution
points over a range of dates will provide complete analysis and auditing of energy
across any part of electric network.
Flexibility and Openness
Cadebill is a flexible development platform. Cadebill provides open APIs and interfaces
to integrate with other open systems, such as Geographical Information Systems (GIS).
Web Services, Database and Operating System APIs are available for easy integration.
Multiple layers of security with auditing provide a tight security across all levels.
An intuitive Web based and Windows user interface allows simple and end user navigation
across the entire system. A large number of reports are available with Cadebill.
Additional reports can be easily built with any reporting tool by the end users.
Service quality and quantity management
Consistent top service quality differentiates the leader from the crowd. Constant
monitoring of the quality and the volume quantity indicates underlying pulse of
the service provided, customer satisfaction and company health. Continuous monitoring
of qualities and quantities of all services and taking a proactive approach in resolving
any issues is secret of any successful business. Cadebill Service analysis module
continuously monitors the quality and quantity, performs analytical processing (OLAP)
and provides the Business Intelligence (BI) to compute the Service Level Agreements
(SLA) provided to the customer and received from the vendors. Several qualities
that are calculated as part of CDR processing includes ASR, ABR, ALOC, PDD, Jitter,
Latency etc.
Cadebill provides integration with third party call testing equipments to provide
automated testing for the quality of the calls. The quality is used as an input
for routing decisions.
Financial analysis
Analyzing the revenue, cost of the revenue, profitability, and performance by products,
company divisions, line of business and other dimensions on daily basis or on a
historical basis is an important aspect in managing a telecom business. Cadebill
financial analysis module provides the Business Intelligence (BI) into the fiscal
condition of every segment of the telecom business. In interconnect environment,
financial exposure between partners is key measure for risk mitigation. Cadebill
continuously evaluates the financial exposure with the partners.
Ticketing and Task management
A telecom operation has several back office processes, tasks. Different teams and
systems have to work together in a collaborative manner to accomplish series of
tasks. This may be customer trouble tickets, manual provisioning, working with external
vendors and partners. Cadebill eTask module provides a process oriented workflow
to manage every task to a full completion. eTask is a comprehensive software platform
to create and manage tasks, workflow processes, forms and fields, and for integration
with other systems.
Scheduler
Cadebill Scheduler is a back office job scheduler and job executor. With this module,
a variety of recurring automated programmatic actions are continuously executed
round the clock with no supervision. Scheduler is also monitoring tool and generates
alarms and notifications on the various sub sections of the entire system.
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